feedback for Marvelus tours package

Phone: Guatemala (502)77620120 | (502)59227717

Feedbacks from the clients

Nationality: Belgium | Travel Date: September 2018

Passangers: 7

Hello Olivia,

I didn't had the time yet to answer your e-mail, because we had a long way back to Belgium. Everything went well with the last transfer and in overall the service of Marvelus was spot on !! Every driver was on time and friendly and it was a great feeling that we know every drivers would be there. I will recommend Marvelus Travel to any of my friends or family who make plans to go on a trip in Central America. I will also take the time to write a good review on Tripadvisor if you want.

Again, thank you for your excellent service !

Best regards,

Nationality: Netherlands | Travel Date: August 2018

Passangers: 5

Hi Olivia,

We are very satisfied about our trip you arranged in Guatemala for one week transports and hotels! The transports for our family of 5 persons arrived always on time. It was very nice to get answers very quickly from you by email or whats app. And when we were in trouble in Flores because the bus driver let us step out the wrong place for our transfer with the private taxi driver I could reach you immediately and you arranged that the driver picked us up at another place. Thank you so much!

Kind Regards, Lankhorst Family The Netherlands

Nationality: USA | Travel Date: July 2018

Passangers: 1

Hi Olivia,

I had a fun trip in Guatamala, thank you for all of your help! Most of it was well organized and easy, the people were all nice, and it was absolutely beautiful. I'm glad I chose your tour and appreciate your help and prompt responses.

I have a couple of small suggestions that might make it slightly easier for future travelers if you are interested. It would have helped to have known the name of the tour group I was with in Champey (Bamba?) and same for the bus to Flores, there was a lot of looking at my itinerary and scratching of heads going on..=). Speaking of scratching...the hotel in Flores had fleas (ick) I got pretty bit up. The air-conditioner was also so loud that I didn't hear my alarm and I missed my bus to Tikal. It's not a huge deal and I'm not complaining, I just thought you might want to know.

Thanks again for a great trip! Pura Vida!

Passangers: 1

Nationality: USA | Travel Date: June 2018

Marvelus Travel provided world-class service for my recent trip to Costa Rica. Its representative, Olivia Alonzo, "stayed" with me electronically before the start of the trip through even after the end of it. She not only was efficient and detail-oriented in finding answers to my questions. She actually dug deep and reached out to each and every local operator and hotel owner for small questions such as whether there were laundry facilities and safety locks. When a tour on an extreme canopy didn't work out, Olivia and his colleague Daniel hounded the local operator to give me back my money. Marvelous Travel is the best there is in the tour operator world. I would use them again for future tours.

FS

Nationality: TURKEY | Travel Date: September 2017

Passangers: 10

Hi daniel and olivia

      Thanks for your good service first. And same itineraru I have for 29 dec.Pls check it and give a quote pls. 29 dec arrive guatemala city and transfer to antigua 30 dec antigua city tour and panajachel 31 dec atitlan lake tour santiago and san pedro and transfer to antigua 16-18 pax. . 

Best regards

Nationality: TURKEY | Travel Date: Julio 2017

Passangers: 13

Hi Olivia,
 
Firstly thanks for last JUNE group services. All services was perfect, everythings was on time.
 
Pls update my September group request.

http://www.ejderturizm.com.tr

Nationality: USA | Travel Date: Julio 2017

Passangers: 4

Hola Olivia,

     Si disfrutamos el viaje muchisimas gracias por todo. El servicio tuvo pocos percances los cuales ustedes resolvieron immediatamente. Muchas gracias por todo y definiitivament recomendare esta compañia a mis amistades en un futuro. Gracias otra vez por todo el servicio y amabilidad. 

Thank you for your business!

Silvia Mora

Nationality: Lituania | Travel Date: Julio 2016

Passangers: 8

Dear Olivia

Thank you. We are very happy with Marvelus Travel services and will reccomend your company to our friends. All was very well organized and we didnt have any problems.

Thank you very much 

My best regards 

Dalia

Nationality: USA | Travel Date: February 2016

Passangers: 5

Please put this review on your website. This is a review of Marvelus Travel, not of TourRadar.

Marvelus Travel provided world-class service for my recent trip to Costa Rica. Its representative, Olivia Alonzo, "stayed" with me electronically before the start of the trip through even after the end of it. She not only was efficient and detail-oriented in finding answers to my questions. She actually dug deep and reached out to each and every local operator and hotel owner for small questions such as whether there were laundry facilities and safety locks. When a tour on an extreme canopy didn't work out, Olivia and his colleague Daniel hounded the local operator to give me back my money. Marvelous Travel is the best there is in the tour operator world. I would use them again for future tours.
FS

Nationality: Germany | Travel Date: February 2015

Passangers: 2

Hello,

We enjoyed our travels a lot. It was the best way we could choose to travel through Mexico. We saw so many beautiful and impressive places in such a short time. Everything was very well organized and we didn't have any problems anywhere with our hostels or tours.
The way of travelling was very different from what I expected because it wasn't like a travel group that stays together or sees each other every now and then during the trip. It was more like a private tour with public buses and we didn't see the people from our day tours again any other day. That's why I wouldn't recommend it for people travelling alone, but for people of more than 2 marvelus travel really organizes the best tours. 
I had a lot of fun on my trip.
Thank you,

Jenni

Nationality: Frances | Travel Date: Octuber 2014

Passangers: 2

Dear Olivia, Dear Daniel, Dear all, 
Voila we are came back in Europe, 
We want to thank you for this amazing trip! We had some problems but you were always very reactive to handle them and to solve them ! 
We are very happy of our collaboration, and why not to work together again for our next trip, 
We planned to go in Perou and Chili in the next years, do you work in these countries? 
Have a nice day, 

Mathieu,

Nationality: USA | Travel Date: July 2014

Passangers: 2

Dear Olivia,

Thank you for the email. We had a fantastic time in Guatemala. Our driver, Domingo, was excellent. He drove with great care, was always punctual and willing to stop whenever we wanted/needed to. He had an extremely pleasant demeanour and ensured our safety at all times. The trip went very smoothly and the we thoroughly enjoyed it. The only glitch was on the final day when it was a little unclear when would be arriving in Belize and the driver in Belize took us to his hotel rather than the one we had booked. However, he too was very kind and after we explained took us to our hotel. 

Thank you for organising our tour. 

Kind regards, 
John 

Nationality: USA | Travel Date: May 2014

Passangers: 2

Hey Olivia,
We had a great time!
We enjoyed our organized tour. We felt safe and we enjoyed the places we saw in Guatemala very much. We plan to travel to other countries in Central America and South America and we will definitely go with Marvelus Travel :). Thank you!

Nationality: USA | Travel Date: April 2014

Passangers: 2

Marvelus Travel is a wonderful travel agency! They are fairly priced, have excursions all over Central America, and have outstanding customer service. Shuttle services can be very unreliable in Guatemala, but Marvelus Travel made sure every shuttle was on time with smooth transitions. We had no problems with any of the transportation they provided. They even went as far as contacting me via one of the drivers en route because I didn't have my cell phone turned on to tell me that my next shuttle was going to be early. Marvelus Travel is an outstanding company and I highly recommend traveling with them.

Emily Ellison 

Nationality: Brasil | Travel Date: March 2014

Passangers: 2

Hi Olivia,

I and Soraia are in Cancun now.
Everything was OK in our trip. Tomorow we will leave the Mexico.
Thank you very much for your services.

Best regards
Giancarlo - Brazil 

Nationality: Polonia | Travel Date: February 2014

Passangers: 4

Hello Olivia! We are back home. I would like thank you for all your help. Our journey was great and I hope to came back to visit other countries of the region. I send you our photo and wish you good luck. 
Best regards 

Agnieszka 

Nationality: Russian | Travel Date: January 2014

Passangers: 2

Dear Daniel & Olivia,

Tomorrow is our last day in Mexico, and we are very happy that our vacation was really great because of your help. Thank you for organizing everything. Your work really was marvelous! You have done everything we wanted although our needs were not the easiest ones. All hotels were good, we could see everything we wanted.

Also we really enjoyed Miltons work. We were happy to make this tour with his kind assistance. He drives really good, had showed us all the most important places, helped us with all our requests.

We will leave a good reference about your work in one of the biggest Russian Forums for travelers. Also please feel free to use this mail on your web-site.

We have also send a small gift for you by Milton, hope you'll enjoy it!

With all our best wishes,
Natalia & Daria Lopashenko.

PS Are you also working with Ecuador, or only with Central America? We are already thinking about our next years vacation :)

Nationality: Italian | Travel Date: January 2014

Passangers: 2

Hello Olivia, in general we are very satisfied of your services and your patience and precious help.

I have only a suggestion: it is better to have all the reserved tickets sent in advance without having to request them every some days, and to send all the vouchers for the tours as we were always requested a copy.

I surely will recommend your agency to anyone who wants to travel this area.
Thank you for all.



PANAJACHEL
Address: Santander Avenue Zone 2, in the Hotel Dos Mundos, Panajachel, Solola, Guatemala.
Office Tel/fax: (502)77620120 | (502)77620694
24/7 hrs. phone: (502)59227717
Bookings or Informations
marvelustravel@gmail.com or info@marvelustravel.com
CANADA
Ana Larrauri
Marketing
ana@marvelustravel.com
Phone: 1-416-575-2410